Privacy Policy

Last updated: September 2025

Luxury Away Privacy Information

Luxury Away is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in line with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Principles under the Privacy Act 1988 (Cth).

For more information, you can view:

What Information We Collect

“Personal Information” means any information that can identify you. We may collect:

  • Name, address, email, and phone number

  • Booking details (dates, property booked, guest numbers)

  • Payment and billing information

  • Identification details where required (e.g., passport for verification)

  • Guest preferences (e.g., bedding, dietary, accessibility)

Children
Our services are not directed to children under 16. We do not knowingly collect Personal Information from children without the consent of a parent or guardian. If you believe a child has provided Personal Information, please contact us to have it deleted.

If you choose not to provide information
If you do not provide certain Personal Information, we may be unable to process your booking, verify your identity, provide pre-arrival details, or tailor our services to your needs.

How We Collect Your Information

We collect Personal Information in several ways, including:

  • Directly from you via phone, email, website forms, or in person

  • Through trusted booking platforms (e.g., Airbnb, Booking.com, Resly)

  • From payment providers (e.g., Stripe, bank partners)

  • From your representatives (e.g., a corporate booker or travel agent)

  • From publicly available sources, where appropriate and lawful

  • From other service partners assisting with your booking

Why We Collect Your Information

We collect your Personal Information for purposes including:

  • Providing accommodation and related services

  • Managing bookings and payments

  • Communicating with you about your stay

  • Sending offers and updates about Luxury Away services that are similar to those you booked; you can opt out of these marketing emails at any time

  • Meeting our legal and tax obligations

We will only use your information for the primary purpose it was collected, or for closely related purposes you would reasonably expect.

Marketing & Email Communications

We may use your Personal Information to send you email updates, offers, or marketing communications related to Luxury Away. These emails are managed through Mailchimp.

  • If you make a booking with us or subscribe to our mailing list, your name and email may be stored securely in Mailchimp so we can send service updates and offers about similar services.

  • Mailchimp may process data on servers outside New Zealand.

  • You can unsubscribe at any time via the link in our emails or by contacting us. Unsubscribing from marketing will not affect essential service emails (e.g., booking confirmations, arrival instructions).

  • We do not sell or rent your details to other marketers.

  • We keep records of consent/preferences to comply with applicable laws.

Sensitive Information

We do not usually collect sensitive information (e.g., race, political views, health records). If we do, it will only be:

  • For the purpose you provided it

  • With your consent

  • Or where required by law

Disclosure of Information

We may share Personal Information with trusted third parties to support the operation of our business and the delivery of services, including:

  • Service providers (e.g., IT, hosting, payment processors, cloud storage, housekeeping)

  • Booking platforms and channel managers (e.g., Airbnb, Booking.com, Resly)

  • Business partners involved in providing your stay experience

  • Public authorities where required by law

Business changes
If we undergo a reorganisation, merger, or sale of assets, Personal Information may be transferred as part of that transaction. We will ensure the recipient continues to handle your information consistently with this Policy.

We do not sell or rent Personal Information to unrelated third parties for their marketing.

Cookies and Analytics

We use cookies and similar technologies to run our site, measure performance, and (where enabled) personalise marketing. For details on the types of cookies we use, how long they last, and how to change your preferences, please see our Cookie Policy.

Noise Monitoring

Some of our properties are equipped with a noise monitoring system. These devices measure decibel levels only and do not record audio or conversations. The system alerts us if noise levels exceed permitted thresholds. This helps us protect our guests’ comfort, meet local council regulations, and ensure compliance with our Terms and Conditions. No personal or identifiable information is collected, stored, or shared through these devices.

Overseas Disclosure

Some third-party service providers (e.g., Mailchimp, cloud storage, email hosting, booking systems) may store or process data outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information is protected to the same standards outlined in this policy.

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access, modification, or disclosure. Measures include secure servers, firewalls, and encryption (such as SSL) for data transmitted through our website. Staff and service providers are required to keep information confidential and access is restricted to those who need it.

Retention
We retain Personal Information only as long as necessary to provide our services and comply with legal obligations (for example, tax and record-keeping, usually a minimum of 7 years). Non-essential data may be securely deleted sooner, and some information may remain temporarily in system backups until they are cycled.

Access, Correction & Your Rights

You have the right to:

  • Access the Personal Information we hold about you

  • Request corrections if information is inaccurate or incomplete

  • Withdraw consent for marketing communications at any time

  • Request deletion of information that is no longer required

  • Opt out of marketing while still receiving essential service communications related to your booking

We do not charge a fee to make a request or to correct information. If you request copies of records, we may charge a reasonable administrative fee, which will be disclosed in advance.

To protect your privacy, we may require proof of identity before processing your request.

Links to Other Sites

Our website may contain links to third-party websites. Their privacy practices and content are not controlled by us. We recommend reviewing their privacy policies before providing Personal Information.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Complaints & Enquiries

If you have any questions, concerns, or complaints about how we handle your Personal Information, please contact us:

Luxury Away

info@luxuryaway.co.nz
+64 22 362 1588